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Refund Requests

ID Date & Time of Call centre input Refunder Customer Name Value of refund Reason for refund Instant refund number Magneto number Notes/ Comments Additional info Actions
2516 2026-01-12 09:34 Rosie 8.20 Printer Issue/ Media empty 35017


2517 2026-01-12 09:35 Rosie 8.20 Printer Issue/ Media empty 35017


2524 2026-01-12 10:09 Chelsea 3 Printer Issue/ Media empty 39660


2527 2026-01-12 10:38 Barry Customer 12.00 Dirty Screen 39534 Dirty screen


2528 2026-01-12 10:49 Barry Customer 12.60 Dropped Keys 39394 Dropped all 3 keys


2538 2026-01-12 11:52 Chris 9.60 Printer Issue/ Media empty 38546


2544 2026-01-12 12:25 Mark 10 Hardware/ Software 39285


2569 2026-01-12 14:19 Barry Customer 10.00 Dirty Screen 39568


2581 2026-01-12 16:05 Hazel Customer 10 Hardware/ Software 24028


2597 2026-01-13 09:11 Ralitsa 10.80 Hardware/ Software 39585


2599 2026-01-13 09:31 Ravi 0.80 Printer Issue/ Media empty 39201


2600 2026-01-13 09:32 Ravi 0.80 Printer Issue/ Media empty 39201


2604 2026-01-13 10:14 Reece 6.75 Printer Issue/ Media empty 39148


2605 2026-01-13 10:16 Reece 2.25 Printer Issue/ Media empty 39148


2613 2026-01-13 11:39 Larry 22.50 Dropped Keys 39763


2624 2026-01-13 12:32 Hazel Ananth 10 Hardware/ Software 39650


2626 2026-01-13 12:46 Barry Customer 12.00 Hardware/ Software 39461 Cropped bottom of the picture


2627 2026-01-13 12:50 Barry Customer 10.00 Hardware/ Software 39461 Copped bottom of the screen


2635 2026-01-13 13:30 Keila 10 Dirty Screen 38570


2669 2026-01-14 09:52 customer 14 Faulty Keys 39345


2677 2026-01-14 10:38 Alex 33 Printer Issue/ Media empty 39662


2686 2026-01-14 11:35 customer 7 Dropped Keys 40277


2689 2026-01-14 11:44 nat 14 Dropped Keys 39667


2690 2026-01-14 11:47 Customer 2 Payment Issue SC56


2698 2026-01-14 12:26 Barry Customer 9.00 Payment Issue 37827 Duplicate charge. Bank statement sent in


2699 2026-01-14 12:38 sophie 10 Hardware/ Software 39681


2700 2026-01-14 12:41 Barry Customer 1.50 Hardware/ Software 39418 2 prints short on order


2714 2026-01-14 14:06 Customer 28 Dropped Keys 39933


2716 2026-01-14 14:14 Barry Customer 10.00 Hardware/ Software BS121 Software kept crashing. Didn't want a free pass


2717 2026-01-14 14:20 Barry Customer 10.00 Hardware/ Software 39642 Machine stopped working after making payment


2719 2026-01-14 14:40 Barry Customer 7.00 Hardware/ Software 39934 Couldn't cut key with order 28530


2720 2026-01-14 14:42 Hazel Customer 3.59 Printer Issue/ Media empty HC1 Lines on 7x5s


2723 2026-01-14 15:06 Barry Customer 0.75 Printer Issue/ Media empty 33760 Customer made 2 orders one online and one on kiosk. He has been refunded 3.75 for online order so needs this one for his order on the jura kiosk


2737 2026-01-14 17:05 Barry Customer 14.00 Faulty Keys 39955 keys were not properly


2740 2026-01-14 17:26 Barry Customer 1.60 Printer Issue/ Media empty 39559 Marks on prints


2742 2026-01-15 08:51 Mark Sarah 7 Hardware/ Software MG01


2749 2026-01-15 09:26 Barry Customer 10.00 User/ No change given 35730 Was offered refund but code had expired but had to honour the offer


2760 2026-01-15 10:40 kelly 12 Dirty Screen 39692


2762 2026-01-15 10:53 rich 10 Hardware/ Software 39609


2764 2026-01-15 11:01 Barry Customer 1.60 Printer Issue/ Media empty 39537 Lines on prints


2774 2026-01-15 11:44 thuv 10 Dropped Keys 40248


2784 2026-01-15 13:20 anton 10 Hardware/ Software 39726


2785 2026-01-15 13:23 david 10 Payment Issue 40381


2792 2026-01-15 13:51 marcin 10 Hardware/ Software 39712


2802 2026-01-15 15:10 llove 9.45 Printer Issue/ Media empty 40438


2805 2026-01-15 15:19 rahul 10 Dirty Screen 40262


2807 2026-01-15 15:41 Barry Customer 2.70 Printer Issue/ Media empty 40218 Marks on prints


2808 2026-01-15 15:52 ann 8.75 Printer Issue/ Media empty 40472


2817 2026-01-16 09:10 sam 10 Dirty Screen 40577


2818 2026-01-16 09:15 Barry Customer 8.25 Printer Issue/ Media empty 40065 Pics never printed


2819 2026-01-16 09:18 jamie 7 Faulty Keys 40230


2820 2026-01-16 09:20 alison 10 Payment Issue 40142


2825 2026-01-16 10:08 wayne 10 Payment Issue 40675


2831 2026-01-16 10:38 Barry Customer 7.00 Dropped Keys 40531 Dropped 1 key


2834 2026-01-16 10:48 Barry Customer 4.50 Printer Issue/ Media empty 39661 Colour flash marks


2836 2026-01-16 11:02 zareen 1.50 Printer Issue/ Media empty 40287


2837 2026-01-16 11:02 Charlotte 7 Faulty Keys 39973


2839 2026-01-16 11:11 Caitlin 7 Faulty Keys 40284


2848 2026-01-16 11:55 Nicoll 14 Dropped Keys 39708


2853 2026-01-16 12:21 Kaden 14 Dropped Keys 40523


2854 2026-01-16 12:28 Barry Customer 14.00 Dropped Keys 35533 3 keys dropped - Order 10068


2862 2026-01-16 13:03 Charbel 10 Hardware/ Software 40802 camera 402 error


2871 2026-01-16 13:34 Lydia 7 Faulty Keys 40251 1 faulty key


2875 2026-01-16 13:54 Customer 6 Hardware/ Software 39977


2889 2026-01-16 15:06 Customer 12.60 Faulty Keys 40494


2895 2026-01-16 15:28 customer 10 Hardware/ Software 39669


2901 2026-01-16 16:07 Customer 3 Hardware/ Software 40865


2902 2026-01-16 16:09 Customer 14 Faulty Keys 40501


2907 2026-01-16 16:36 Carl Customer 10.00 Dirty Screen 24290


2908 2026-01-16 16:39 Customer 7.50 Faulty Keys 40668


2911 2026-01-16 17:12 Hazel Customer 6 Hardware/ Software HC2 Crashed on fun photos


2948 2026-01-17 16:07 Customer 4.80 Printer Issue/ Media empty SC58 out of media


2952 2026-01-17 16:32 Customer 6 Hardware/ Software SC59


2959 2026-01-17 17:51 carole customer 3.25 Printer Issue/ Media empty CR3


2963 2026-01-18 10:38 Terry £10.00 Printer Issue/ Media empty 40528


2964 2026-01-18 10:52 Lucinda £7.00 Hardware/ Software 40709


2973 2026-01-18 11:52 Louise £0.75 Printer Issue/ Media empty 40509


2976 2026-01-18 12:01 anne £15.00 Dropped Keys 40790


2994 2026-01-18 13:52 elle £7.00 Faulty Keys 41004


3002 2026-01-18 14:30 Anthony £6.00 Payment Issue 41024


3004 2026-01-18 14:36 Vivek £10.00 Payment Issue 40561


3006 2026-01-18 14:42 Vikkki £3.37 Printer Issue/ Media empty 41029


3007 2026-01-18 14:47 Nikoleta £5.55 Printer Issue/ Media empty 40562


3013 2026-01-19 09:25 Hazel Mariusz 10 Dirty Screen 40798 No longer has dirty screen, but pics are quite dark.


3018 2026-01-19 10:08 Hazel Ollie 7.75 Hardware/ Software 40990 Lines on prints


3024 2026-01-19 11:10 Mark Ivy Campbell 17.99 User/ No change given MG02 blank mug order come from production


3025 2026-01-19 11:16 Hazel Georgia 6 Printer Issue/ Media empty 40327 Coloured streaks on prints.


3032 2026-01-19 12:06 Hazel Elizabeth 10 Printer Issue/ Media empty 41154


3051 2026-01-19 15:09 Hazel Caitlin 7 Faulty Keys 41384 Keys don't work.


3073 2026-01-19 17:07 Hazel Claire 7 Faulty Keys 41365 1 key doesn't fit.


3079 2026-01-20 09:56 jordan customer 12.00 Failed on Gov website 40906


3091 2026-01-20 11:31 Hazel Paul 10 Hardware/ Software 41113


3094 2026-01-20 11:41 Hazel Lateefah 24.50 Hardware/ Software 41556 Scratch marks on prints


3099 2026-01-20 12:07 Hazel Sakia 10 Hardware/ Software 41198


3106 2026-01-20 12:41 customer 10 Dirty Screen 41098


3107 2026-01-20 12:47 customer 10 Hardware/ Software 40816


3113 2026-01-20 13:17 jordan customer 10.00 Failed on Gov website 4114


3114 2026-01-20 13:23 jordan customer 6.00 Printer Issue/ Media empty 41077


3118 2026-01-20 13:38 Hazel William 7.50 Faulty Keys 1162 1 key doesn't fit.


3122 2026-01-20 13:57 jordan customer 10.00 Hardware/ Software 41082


3128 2026-01-20 14:38 jordan customer 10.00 Dirty Screen 40549


3141 2026-01-20 15:33 jordan customer 10.00 Failed on Gov website 41464


3157 2026-01-20 17:19 Hazel Olha 12 User/ No change given 40980


3159 2026-01-21 09:05 jade customer 10 Hardware/ Software 41675


3166 2026-01-21 09:36 customer 10 Dirty Screen 41090


3169 2026-01-21 09:47 customer 10 Hardware/ Software 41795


3171 2026-01-21 09:51 customer 10 Payment Issue 41818


3174 2026-01-21 10:00 customer 14 Dropped Keys 41838


3178 2026-01-21 10:13 customer 10 Dirty Screen 41880


3179 2026-01-21 10:15 Hazel Sophie 7 Faulty Keys 41964 Key doesn't fit.


3181 2026-01-21 10:36 jordan customer 6.00 Hardware/ Software 41118


3192 2026-01-21 11:01 customer 0.90 Printer Issue/ Media empty 41314


3195 2026-01-21 11:11 customer 2.75 Hardware/ Software 41921


3201 2026-01-21 11:28 customer 10 Payment Issue 40728


3202 2026-01-21 11:36 customer 10 Dirty Screen 37477


3204 2026-01-21 11:40 customer 2.75 Printer Issue/ Media empty 41252


3206 2026-01-21 11:53 customer 10 Dirty Screen 41585


3207 2026-01-21 12:02 Hazel Dulu 10 Hardware/ Software 41983


3208 2026-01-21 12:03 customer 10 Dirty Screen 41631


3209 2026-01-21 12:04 jordan customer 10.00 Failed on Gov website 40895 (1-2) 1 of 2


3210 2026-01-21 12:06 jordan customer 10.00 Failed on Gov website 40895 (2-2) 2 of 2


3215 2026-01-21 12:27 customer 10 Dirty Screen 41927


3222 2026-01-21 12:42 customer 10 Dirty Screen 41609


3223 2026-01-21 12:45 ricky 10 Payment Issue 41595


3226 2026-01-21 12:52 customer 1.12 Printer Issue/ Media empty 40776


3230 2026-01-21 13:23 customer 10 Hardware/ Software 41543


3231 2026-01-21 13:25 Hazel Customer 12 Hardware/ Software 24564


3234 2026-01-21 13:34 customer 14 Dropped Keys 41654


3236 2026-01-21 13:36 svetlana 14 Faulty Keys 41790


3237 2026-01-21 13:48 customer 14 Dropped Keys 41889


3239 2026-01-21 13:57 customer 14 Dropped Keys 41929


3240 2026-01-21 14:14 customer 10 Dirty Screen 41326


3242 2026-01-21 14:22 customer 10 Dirty Screen 41561


3251 2026-01-21 15:19 customer 14 Dropped Keys 41568


3252 2026-01-21 15:21 customer 10 Dirty Screen 41270


3255 2026-01-21 15:33 customer 7 Dropped Keys 41747


3257 2026-01-21 15:51 customer 10 Hardware/ Software 41181


3260 2026-01-21 16:03 customer 10 Failed on Gov website 41156


3261 2026-01-21 16:04 customer 10 Failed on Gov website 41156


3262 2026-01-21 16:17 customer 14 Dropped Keys 41918


3264 2026-01-21 16:25 tong 10 Hardware/ Software 42002


3266 2026-01-21 16:43 customer 7 Dropped Keys 41871


3267 2026-01-21 16:46 customer 6 Payment Issue 42075


3271 2026-01-21 17:05 Customer 2.25 Printer Issue/ Media empty SC60 Out of media


3275 2026-01-22 10:24 customer 10 Payment Issue 41835


3276 2026-01-22 10:27 customer 7 Dropped Keys 41608


3277 2026-01-22 10:32 jess 10 Dirty Screen 42107


3280 2026-01-22 10:55 customer 10 Dirty Screen 41794


3282 2026-01-22 11:02 nicola 10 Dirty Screen 41109


3285 2026-01-22 11:14 customer 15 Printer Issue/ Media empty 40909


3292 2026-01-22 11:40 customer 10 Payment Issue 41943


3293 2026-01-22 11:41 customer 10 Payment Issue 41943


3297 2026-01-22 11:54 customer 10 Hardware/ Software 41887


3303 2026-01-22 12:43 askar 10 Dirty Screen 42190


3304 2026-01-22 12:47 customer 2.75 Printer Issue/ Media empty 41031


3307 2026-01-22 13:06 customer 10 Hardware/ Software 42221


3314 2026-01-22 13:21 Customer 14 Dropped Keys SC61


3328 2026-01-22 15:07 customer 10 Dirty Screen 42117


3329 2026-01-22 15:10 customer 10 Dirty Screen 42238


3330 2026-01-22 15:27 customer 15 Dropped Keys 42138


3331 2026-01-22 15:29 customer 10 Hardware/ Software 42249


3336 2026-01-22 16:09 customer 4.50 Hardware/ Software 42211